HAND Launches new HMIS Helpdesk Platform
Effective September 1, 2022, we are officially launching our new HMIS Helpdesk platform which allows us to respond to your
HMIS issues more efficiently. In addition to utilizing streamlined forms when
submitting Help Desk tickets, the HMIS Support Portal also includes knowledge base
functionality which provides a collection of articles written by the HAND HMIS
staff about common HMIS related issues. Checking the knowledgebase before
submitting a ticket can help you solve some issues on your own without having
to wait for a response from the HMIS staff. As an added benefit, the platform
also offers community-based forums, which allows members to raise and/or engage
in a variety of discussion topics of interest, need, information exchange, or services.
IMPORTANT NOTES!!! - When
submitting tickets through the portal, DO NOT include any client
protected personal information (PPI) in
the description field. This includes client names, ssn’s, dates of
birth, etc.
If you must share identifying information on a client, it MUST be done
in a secure manner using the designated (EPHI) encrypted fields or by
attaching a password-protected file through the secure portal.
- Please
remember that the Community Hub is suited for 'public' type inputs and
comments only! DO NOT use the hub to discuss agency specific issues or
share any personally identifiable client information.
Refer to the
HAND HMIS Support Portal Training resources for more information on getting started with the HMIS Support Portal.