If you are unable to login to the HMIS because you have forgotten your password, please follow the steps to reset your password below:

Click the 'Forgot Password ' link found on the login screen. Enter your username and click 'Send ' Check your email inbox of the email address on file for your HMIS credentials If you do not see the email from Community Services (ServicePoint) in your main inbox check your Spam/Junk folder to make sure it wasn't redirected. Once you have opened the email, follow the instructions to reset your password. (click the provided link inside the email to start the process) You will be prompted to choose a password and enter it twice. Make sure you follow the password creation guidelines for strength and security. Log in with your new password.

Still unable to login?

If for some reason the Forgot Password process did not work for you, these are some additional factors that may be preventing you from logging into the HMIS.  

1. Your HMIS license may not have yet been created
   If you are a new user, your username and password may not have been created by HAND as of yet. If you have completed all of our new user license requirements, please check with your Agency Admin to make sure they submitted your completed New User License Worksheet and fully executed User Agreement and Code of Ethics document along with a New User Account help desk request.
   
   
2. Your account may have been locked due to multiple bad login attempts
   The system allows 3 bad login attempts before it will lock you out. If you were locked out of the system, you will need to request password reset from your Agency Administrator or by submitting a Request New Password help desk request. Tip: to avoid getting locked out of the system, it is highly recommended that you use the Forgot Password process after 1 or 2 failed attempts.
   
   
3. Your HMIS License may have expired
   Your HMIS license would be deactivated if you had not completed your annual recertification training before your license expiration date.  To reactivate your license, you will need to complete the required recertification courses as outlined in the HMIS Training Grid. These courses are completed through the HMIS Learning Center. Once you have completed the required re-certification courses, you will need to download and complete the User License Recertification Worksheet with your details. Once completed, submit a request through the help desk to have your account reactivated and attach the worksheet to your request.
   
   
4. Your HMIS License may have been inactivated
   Your HMIS license may have been inactivated if you were on a leave of absence and have since returned to work. It may also have been inactivated if you have not logged into the system for more than 30 days. Contact your Agency Administrator to ask them to submit a Reactivate License help desk request to get your license reactivated.  Note: if your license is not reactivated in a timely manner, it will be deleted.
   
   
5. Your HMIS License was deleted
   Your HMIS license may have been deleted because of ongoing lack of activity or if you have left an agency. Once a license has been deleted, you will need to follow the same process as a new user and ask your Agency Administrator to submit a New User License help desk request.